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Broadband help

For queries about your TalkTalk broadband service.

Broadband router

tinkersim1863
Participant
Private Message

on ‎08-06-2022 03:27 PM

Message 3 of 3

I have a sagemcom router which keeps changing the WIFI channels. Can this channel optimisation be turned off please.  Every time it changes the channel my connection drops and become unstable.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎09-06-2022 06:31 AM

Message 1 of 3

Hi tinkersim1863

 

I have switched the WIFI optimisation off, please let us know how the connection compares.

 

I've also sent you a Private Message with a short survey for our Community Team.

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Private Message

on ‎08-06-2022 06:54 PM

Message 2 of 3

Hi @tinkersim1863,

 

One of the support team here should be able to disable Wi-Fi Optimisation for you when they return tomorrow.

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