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Free upgrades from Fibre 35

freelander303
Popular Poster
Message 4 of 4

I have Fibre 35 and I'm trying to find out whether I can access the free upgrades that people on the community keep referring to. I'm due a contract renewal in a few weeks and tried to contact TT via Live Chat as I don't hear too well. Problem is there doesn't seem to be a working link to Live Chat.

 

Can anyone tell me how I determine what broadband speed is available in my area and how to get Live Chat working so I can talk to Talktalk?

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3 REPLIES 3

Message 1 of 4

Morning,

 

Thanks for the update and I'm glad to hear that the Live Chat team have resolved this for you.

 

Thanks

 

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freelander303
Popular Poster
Message 2 of 4

Thank you for the reply. I have some relatives who have been offered "faster" broadband at no extra cost.

 

Live chat resolved - it was caused by a Malware tracing programme and has now been sorted.

 

Thank you very much.

ferguson
Community Star
Message 3 of 4

"Free upgrades" to what? Live chat works as long as you are not using a particularly restrictive browser and make sure that pop ups and redirects are allowed.