You need to order keeping your phone number for VOIP at the same time as ordering the full fibre service, @WendyCsm, so speak to Talktalk during the week (9am - 7pm, Monday to Friday, till 6pm Saturday). 03451 720088. Or use Chat.
There's no extra charge for it, just inclusive "line" but charged for calls in the same way as before / add the boost.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
