Glitches with Zoom

[gjc26]

Hi

So I've been having glitches with Zoom.

OpenReach came in and tweaked things, which brought my connection speed up from about 55mbps to just under 80mbps, but the drop outs and "your internet connection is unstable" issues persist.

I prefer to use my own router, it's a Netgear.

I wonder if there's a setup issue, here are the current settings:

Select Country: UK

Select Internet Service Provider: TalkTalk

Transfer Mode: VDSL (PTM)

DSL Mode: VDSL 2

Multiplexing Method: LLC-BASED

VPI: 8

VCI: 35

Use VLANID: 101

Priority(0~7): 0

MTU: 1500

IGMP Proxying [not disabled]

Support British Telecom (BT) IGMP Proxying [doesn't matter if enabled or disabled still glitches]

Disable SIP ALG [doesn't matter if enabled or disabled still glitches]

I think these are the key ones.

Are these correct, and any more suggestions?

[Debbie-TalkTalk]

Hi gjc26

Is the Sagemcom hub connected at the moment?

[gjc26]

Hi

I received the router and have set it up (UPNP is off).

I can plug this in tomorrow am (about 6:30am) so that you can do the firmware rollback (this one is on SG4K100136).

If you are doing that, I think that that version is negatively impacted by WIFI optimisation; are you able to turn that off whilst / after doing the rollback?

Many thanks.

[Debbie-TalkTalk]

Hi gjc26

Thanks for your reply.

The Sagemcom hub is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[gjc26]

Hi, nothing was connected to the WAN.

I tried it a few more times, still a flashing orange light, so I think that sending out a new one is a good idea (Sagemcom again, the speed seemed much better).

I've plugged the Huawei back in for now to give me a connection, hotspotting's a bit unreliable.

[Debbie-TalkTalk]

Hi gjc26

Can I just check, do you have anything connected to the WAN port?

[Debbie-TalkTalk]

Hi gjc26

I still can't connect to your router, I'm really sorry about this.

I will need to send you a replacement router, will it be ok for me to arrange this?

[gjc26]

Still flashing orange. 

[gjc26]

Hi I’ve just done that. 

[Debbie-TalkTalk]

Hi gjc26y

Apologies I'm still unable to connect to your router.

Could you try a factory reset (pin hole reset for ten seconds)

[gjc26]

Done. 

[Debbie-TalkTalk]

Hi gjc26

Sorry, please can you switch off at the wall for ten seconds and then switch back on.

Thanks

[gjc26]

Or just turn it off and back on again with the switch…

[gjc26]

When you say reboot, reset on the back or plug in Ethernet and from the menu?

[Debbie-TalkTalk]

Hi gjc26

Apologies for this. Please can you reboot the router for me?

[gjc26]

Hi. I’m not on WIFI currently. The router went from white to orange a little earlier, it’s now flashing orange. 

[Debbie-TalkTalk]

Hi gjc26

I have made a change to your router firmware, is the router switched on at the moment?

Debbie

[gjc26]

Just a quick side flag that on the Service Status page (https://www.talktalk.co.uk/help/servicestatus/), they seem to have changed the Speed Test to a progress bar (https://www.talktalk.co.uk/help/servicestatus/speed-to-router😞

Sit back and relax whilst we check your speed...

Your devices need to be connected to your TalkTalk home network via WiFi.

Loading...

Then it gives:

Speed to router

Great! You're getting the download speed of 72 Mbps, as expected

Your guaranteed speed: 55 Mbps

And also:

Speed to devices

Some of your devices may be facing issues

We've checked everything on our side and there are no issues with your line. There appears to be an issue between our router and some of your device(s).

Further down the speed to devices page, it gives the mac addresses of my connected devices and measured speeds (which seems a little intrusive, shall we say); not sure about the accuracy of this latter test, as it's way off the figures I get when running speed tests from individual devices.

The old speed check still seems to be available at, but it's not linked in the same way as before:

https://www.talktalk.co.uk/speedcheck/  

Is this because I've changed router or is that a change that came in today to the Service Centre, totally coincidentally?

[gjc26]

Hi, yes, that would be fine too. Thanks.

[Michelle-TalkTalk]

Hello,

Apologies, unfortunately we won't be around then to complete this. Would it be ok if we did it tomorrow morning between 6.30-7.30?

Thanks

[gjc26]

Hi. So probably about 5:35/5:40pm today would work for me, assuming it doesn't take forever.

If you do that, are you able to also turn off the Optimisation at the same time?