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Broadband help

For queries about your TalkTalk broadband service.

Hard down - no connectivity

ErinFas
Chatterbox
Private Message

on ‎28-01-2023 09:10 AM

Message 4 of 4

It has been three days and yet to have any meaningful update from TT. 

Apparently Openreach in central London needs up to three days to turn up at the local exchange. 

It would be nice to have any meaningful updates, TT. Because right now I am paying you for a service that does not work and you are keeping your customers in the dark. 

Case: REP-12432549

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message

on ‎03-02-2023 07:11 AM

Message 1 of 4

Morning,

 

How are you getting on, do you still need help with this?

 

Thanks

 

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Anonymous
Not applicable
Staff
Private Message

on ‎30-01-2023 07:34 AM

Message 2 of 4

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎28-01-2023 04:42 PM

Message 3 of 4

Staff on the forum work Mon to Fri so it may be a while for them to look at and give you an update.

 

TT may not have an update themselves if the time to visit is within normal service level agreements of whatever business days has been agreed, but you could try Chat and see.

 

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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