Internet connection is down and Intermittent.

[eskijo]

Hi my Internet connection is down my router is constantly rebooting, will do only stay connected for 60 seconds or so.

I'm contacting you on another Internet connection.

[Mandisa-TT]

I appreciate you taking the time to look into this.

If you have any questions about the available options or need assistance with the upgrade process, please don’t hesitate to reach out.

[eskijo]

Thanks for your help I'll look into it.

[Mandisa-TT]

I have run checks on your line and it is showing that you are on one of legacy package BB (SMPF) and you need to upgrade your package to improve your internet connection.

[eskijo]

No

[eskijo]

No so you are saying that there is nothing wrong with my router or Wi-Fi.

[Mandisa-TT]

Our tests show that you may be experiencing WiFi coverage problems. You may also benefit from an upgrade to your Broadbance service. I can see a Full Fibre service is available that would improve the reliability of your service. I would recommend an upgrade to our Fibre 65 service, along with Total Home WiFi to ensure good WiFi coverage in your home. This service provides boosters that extend your WiFi coverage throughout your home.

Would you like to know more about your upgrade options?

Yes, discuss upgrade recommendation
No, decline upgrade recommendation

[eskijo]

All over the house it's the Wi-Fi dropping out

[Mandisa-TT]

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

[eskijo]

Yes I'm ok like that, just try to help me please 🙏 

[Mandisa-TT]

Will you (and anyone who lives with you) be able to contact emergency services while your services remain impacted?

[eskijo]

No nothing like that.

[Mandisa-TT]

Yes, Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[eskijo]

I sent you a message saying my connection was dropping out and the speed is slower, did you receive it.

[eskijo]

Dropping connection and slower fluctuating speeds.

[Mandisa-TT]

Not a problem, I will run checks on your account, please confirm what issue you are experiencing at the moment, dropping connection, slow speed or no internet at all?

[eskijo]

It's starting to reboot over and over I have it plugged into the BT test socket at the moment, can you run some tests or something please.

Thank you

[Mandisa-TT]

I'm glad to hear that the speed has improved! Monitoring it throughout the day is a great idea. If you notice any further fluctuations or issues, feel free to reach out for assistance. I'm here to help!

[eskijo]

The speed better thank you, I will monitor it today and contact you if it does or doesn't settle down.

Thanks for your help.

[Mandisa-TT]

Turn off the router, wait for about 30 seconds, and then turn it back on. This can help clear temporary issues and refresh the connection. Let me know if the issue persist and I will be able to run checks on your line.

[eskijo]

My speed seems to be fluctuating up and down, every few hours the router seems to reset itself. It's quite slow at the moment, do I just leave it to sort itself out or switch the router on and off.

Hope you can help.