Help Needed - Dropping connection almost daily

[TonyWhyte]

Hi there, 

Really need some proper help here as I have been let down by live chat 4 times now. First two times I called, I was told they were doing checks on my line and would be back in touch soon, I heard nothing back. 3rd time I was told FW was updated on my router and should resolve issue but they would monitor line and be in touch, I checked FW version and it hadn't been updated at all or rebooted, I also heard nothing back. The last time I called I was old they have found an issue with the line and an engineer was coming out and I would be updated via text, I heard nothing. 

I work from home and my internet disconnects all the time, only fix is to restart the router each time. Pretty much every morning just before 9am it goes off. This has been happening for months now and no one is helping at all. Is any talk talk staff able to help or should I just cancel my contract and look else where. My experience with talk talk has been terrible with this issue. It was fine for years prior to this too.

[TonyWhyte]

Ok thanks Chris, fingers crossed it gets sorted this time. I'm running out of hair to pull out. 😛 

[Chris-TalkTalk]

I've raised this as a non-appointed task so Openreach will check the line for faults and may not need to access your home. If you don't hear anything by Thursday could you bump the  thread and we'll check for updates

Chris

[TonyWhyte]

Thanks Chris. I believe this is also what I was told before but then I heard nothing from Openreach and the issue has persisted. I did receive an SMS from Openreach the same day talk talk told me it was booking, asking me to rate the Openreach visit that I had recieved so I assume someone just closed off the ticket without doing the visit.

[Chris-TalkTalk]

I think the last disconnection will have been me running the line test. I'll have to initially raise this as a voice fault as the line test is picking up a dis in the network and this could be affecting your broadband service. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

[TonyWhyte]

Hi there, 

I don't have a telephone but I am experiencing drops in broadband traffic. It has just went off again 10 minutes ago.

Thanks

Tony

[Chris-TalkTalk]

Thanks, I can see the updated number. Line test is picking up a voice (telephone fault) are you experiencing any problems with your telephone service, is there a dial tone?

Chris

[TonyWhyte]

Thanks for the reply Chris. I had done a home move a few weeks prior to this issue so have just updated the number to the new one now. Let me know if you can see the update please?

[Chris-TalkTalk]

Hi Tony,

Sorry to hear that you're experiencing problems with your service. Could you check the telephone number in your community profile and confirm it's your current TalkTalk landline telephone number

Chris