Hg635 Software Needs Update
on 17-03-2022 03:35 PM
Message 9 of 9
The 'service centre check status button' message indicates that the router software needs updating.
Considerable time was spent on the talktalk chat line several days ago and they claimed to have to resolved this, but the same message persists.
HG635 Router - Remote management is enabled - software version 1.13t - firmware version G1.01.
Is a software update really required as everything appears to work ok...
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8 REPLIES 8
on 25-03-2022 02:55 PM
Message 1 of 9
Hi
1.14t is the latest FW version for your router. It may take service centre a couple of days to catch up.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 25-03-2022 02:52 PM
Message 2 of 9
Yesterday the 'router software needs updating' message had cleared and software recorded at version 1.14t
Turned router off overnight to ensure it was fully resolved. When turned on today the 'router software needs updating' message had returned, and router software reports version 1.14t.
Can this be explained.
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on 23-03-2022 07:38 AM
Message 3 of 9
I've started the firmware upgrade process, it should complete in a few minutes
Chris
Chris, Community Team
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on 23-03-2022 07:35 AM
Message 4 of 9
OK, I'll do it now
Chris
Chris, Community Team
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on 23-03-2022 07:09 AM
Message 5 of 9
ok chris, update when you're ready.
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on 22-03-2022 03:14 PM
Message 6 of 9
Hi KeithG2,
I can communicate with your router now, is it OK to update your firmware now? It should complete in a few minutes
Chris
Chris, Community Team
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on 22-03-2022 02:47 PM
Message 7 of 9
I factory reset the router again yesterday but problem remains..
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on 18-03-2022 07:50 AM
Message 8 of 9
Hi KeithG2
I'm unable to connect to your router at the moment. Would it be ok to factory reset the router using the pin hole reset for ten seconds, I can then try and connect again.
Thanks
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