High packet Loss

[Sleepy]

Been experiencing serious network lag showing continuous packet loss (excess of 30%) using an online system - Second Life (SL).
SL is based around Portland USA and uses Amazon Web Services.
I have the standard 'Talktalk Wi-Fi Hub', 60mbps fibre and speed test show excellent results.

What I've done so far:-
-reset / repower the router (a few times)
-tested with router plugged it into the main network socket
-tried both wifi and wired
-tested on both windows 7 and 11
-tested on both laptop and desktop
-and .. followed all configuration suggestions from SL forums re network issues.

One SL suggestion was to use Network software called WinMTR to trace network activity across to USA.   I've checked out many websites over there particularly in Portland.
The WinMTR results are interesting .. most sites show no packet loss .. not surprising as I don't have performance problems with most web sites, however I've found 2 that give me heavy packet loss (30% plus) - and both show the final destination hostname appended with 'amazonaws.com'.

One other suggestion was to try using a VPN .... EUREKA .. . NO NETWORK LAG, NO SL PACKET LOSS .. and this was the case whether I use a VPN region in UK, USA or even New Zealand.

Great result but obviously I shouldn't have to pay for a VPN and shouldn't need to use one to have a network without heavy packet loss. So, apart from VPN or giving up SL, what's the real solution ?

[Sleepy]

Hi Michelle ..  I'm still struggling  the same problem.   It might help if you also see  a ping and tracert to Portland State University (pdx.edu).  I mentioned that the problem looks less like just Second Life but more like how I get through your network across to the AWS network in Oregon, USA.  I'm guessing though but might mean something to your experts.   I'll paste via PM as before .. one with packet loss (without VPN) and the other with VPN (no packet loss).

[Michelle-TalkTalk]

Morning,

Thanks for the PM and I will let you know as soon as I receive an update back.

Thanks

[Sleepy]

Thank you Michelle ..  However ..  couldn't paste txt files into PM  so started pasting the actual text of each ping / trace.  Quite lengthy so sent a PM for each test.  Then after 4 PMs it said I'd reached the limit of PMs.   let me know if you need any more

[Michelle-TalkTalk]

Hello,

I need to send the pings and traces to our Network Team but I can't copy the images from your PM. Would it be possible to send the pings and traces to us again via a Private Message but paste them in a plain text please?

Thanks

[Michelle-TalkTalk]

Morning,

Just a quick update to advise that I've not forgotten your post and that I'm just awaiting an update back from our Network Team.

Thanks

[Michelle-TalkTalk]

Hello,

One of our Network engineers is taking a look and I'm hoping to know more soon.

Thanks

[Sleepy]

Good morning Pageant.  I shouldn't be pleased that you have the problem but that's the best response I 've had upto now .. I've  been pulling my hair out wondering why no one else has the same problem.   Nic1987 came up with an interesting suggestion .. try other DNS addresses.   That was a learning curve .. I tried 1.1.1.1 and 8.8.8.8 but unfortunately made no difference.  I don't have a clue what else to do unless Talktalk come up with something.  As I said using VPN  takes away the problem but don't want to go down that route.

[Michelle-TalkTalk]

Hello,

I've asked one of our Network Team if they are aware of any issues and will post back as soon as I receive an update.

Thanks

[Teagan1]

Morning Sleepy, Im having the same problem with high packet loss  with SL, im also having issues with being able to log in unless i have VPN on. SL support help with running tests etc they feel its a IP address issue. Im Also trying to get help here in TalkTalk forums, hopefully they can find a fix

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. I've requested an update from the faults team now.

Thanks

[Sleepy]

Hi   any news from the fault team?    Still get the same horendous packet loss every time I try to use SL.   Still 100% fine if I use  VPN

[Michelle-TalkTalk]

Hello,

As soon as my colleague receives an update from our faults team then we will post back here straight away.

Thanks

[Sleepy]

Read up on DNS servers.   I changed  the DNS to 1.1.1.1  .. didn't make any difference .  Then tried 8.8.8.8   - no difference.     Tried the VPN again and while it's active, as before,   the problem goes away.

[nic1987]

Have you tried 3rd party dns servers?

[Chris-TalkTalk]

OK thanks. I'll pass this over to our network team and ask them to take a look. I'll let you know when I receive an update

Chris

[Sleepy]

As I said before (messages 7 and 8),  apart from using a VPN, the packet loss is always there and always high , anytime I use SL.

[Chris-TalkTalk]

Thanks for the information. Could I just ask, does the poor performance depend on time of day at all or is it always the same as far as you are aware?

Chris

[Sleepy]

Problem still as bad as ever.  A couple more intersting pics.   I mentioned that SL runs out of an AWS service based Oregon,USA.  These pics (I was using cloudpingtest.com/aws)   are ping testing  AWS Oregon using whatever route TalkTalk takes    and the second pic with VPN (UK) enabled.  Amazing difference.   Hope it helps.

[Sleepy]

Pings and Tracerts done and sent in PM

[Chris-TalkTalk]

OK thanks. Can you run a set of pings and a set of trace routes to the second life website and PM me the results 

Run a Ping or Traceroute - TalkTalk Help & Support

Thanks

Chris