Home move confusion
on 01-06-2022 06:45 PM
Message 9 of 9
Hi there!
I'm moving home in just under a month and was when chatting to an agent, after giving him my new address he came back with the following error:
"Global Error - This site is impacted by a copper Stop Sell restriction . This means that we are unable to offer fibre to the cabinet packages or MPF packages so i will have to transfer you to the department that will assist to place in a new home move order for you ."
I was wondering what this meant? He did pass me through to someone else on chat who arranged for an engineer to come out on Friday to my new house, but I haven't received confirmation of this yet and the appointment isn't showing on My Account.
All I wanted to know was what this error means? And if someone could confirm if the appointment was booked successfully as my new house is quite far away and I don't want to waste a journey.
Thanks - Gareth
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8 REPLIES 8
on 01-06-2022 09:03 PM
Message 1 of 9
Hi, Martswain!
Yes, I've already arranged for a new ISP offering FTTP. BT offer full fibre at my new address, apparently they're the only ones in Northern Ireland that do. I don't much fancy BT, but what can I do sadly 😐.
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on 01-06-2022 08:56 PM
Message 2 of 9
If there is a Stop Sell on all copper at the address that will likely preclude any ISP providing ADSL/FTTC as they all use the Openreach network.
You'll have to hope the someone does provide full FTTP in the area .
Have you tried the comparison websites such as Uswitch ?
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on 01-06-2022 08:20 PM
Message 3 of 9
I've just been told that sadly, they don't yet offer full fibre at my new address which means I'm going to need a new ISP😪. Ive had a few bumps with Talktalk but nothing that wasn't sorted out relatively quickly. Genuinely sad I'm going to have to leave after 2 and a half years.
Thanks for all the support everyone. The staff and community on the forum have been amazing.
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on 01-06-2022 07:09 PM
Message 4 of 9
OK, keep us posted, if you need any further help you know where to come. 🙂
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on 01-06-2022 07:05 PM
Message 5 of 9
Thanks Ferguson, yes that explanation was a lot better than theirs. Thank you 🙂
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on 01-06-2022 07:02 PM
Message 6 of 9
I would. But I hope my explanation has helped!
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on 01-06-2022 07:01 PM
Message 7 of 9
Thanks for reply, Ferguson.
No, they just offered an engineer appointment for Friday to survey the house. Should I get back in touch with them about it?
Thanks, Daniel
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on 01-06-2022 06:58 PM
Message 8 of 9
It means they are unable to move you to an ADSL/FTTC service as Openreach are no longer providing it. Did they offer an FTTP service as an alternative, because that would appear to be the only thing available?
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