on 21-12-2021 09:58 AM
He put in a new terminal box and then connected it to our wifi hub using a cable supplied by Talk Talk.
Since then the home safe setting have not worked at all.
I contacted TT and they took me through all sorts of changes to our computers but nothing made a difference. It seems obvious that the change to fibre is the issues, but TT aren't being very helpful. I can expect a call from an engineer, but probably not until after Christmas.
This is too long to wait for me, so does anyone have any idea what might be happening?
I thought it might be that the router is pointing at a new dns, but the dns is still 220.127.116.11
It's very perplexing and upsetting.
on 23-12-2021 10:06 AM
on 22-12-2021 11:18 AM
on 22-12-2021 11:07 AM
on 22-12-2021 10:38 AM
on 22-12-2021 09:45 AM
22-12-2021 08:28 AM - edited 22-12-2021 08:30 AM
Old mobile number was on My Account details. Updated now. They must have used that one rather than on my forum info. Can I request another callback?
on 22-12-2021 08:12 AM
I've checked the notes and it looks as though they tried to call you on your landline and mobile. Notes say they left voice mail on your landline and couldn't get through on your mobile, do you have any missed calls on your mobile?
on 22-12-2021 07:43 AM
on 21-12-2021 02:26 PM
Thanks for the information. There's a call back booked with our technical team to contact you today between 2pm-4pm to discuss this issue, they'll hopefully be able to get o the bottom of the problem, apologies for any inconvenience
on 21-12-2021 02:05 PM
on 21-12-2021 01:52 PM
My apologies for not having any understanding of what your customer types are. My package is called fibre 35. That's all I know! The installation visit wasn't even something I asked for. All the houses in my area are being done by Freedom Fibre.
on 21-12-2021 01:50 PM
Thanks for updating your profile. We thought you were a future fibre customer because of your comments in your first post about having full fibre installed. What service did you have before the upgrade?