on 02-10-2021 03:25 PM
All of a sudden I am getting blocked from the bit.ly website and get a page telling me it has been blocked by the spam filter in HomeSafe (everything was fine yesterday). On logging in to my account and going to the HomeSafe settings everything is turned off. I tried to toggle them on then off again but it seems I can't do this as when I try to turn anything into the on position the page refreshes with it back to off. I did get an email saying that I had turned the virus alert on (but on checking it is still off). I have noticed that this has happened to others in the past and wonder if it can be fixed as the bit.ly website is used for gifts within a game I am paying and it is annoying to have to use mobile data in order to access a link
on 25-10-2021 10:25 AM
on 22-10-2021 06:54 PM
Still no change so I assume it is not fixed. Homesafe settings say everything is off, but I can't toggle them on and off to check, whilst safesearch is locked on by the network (a feature of Spam Protection being turned on). Any update on when this will be fixed?
on 19-10-2021 11:53 AM
I'm sorry viclees, I've had to raise a new ticket for you the other had closed. I've escalated it over to the network team.
on 08-10-2021 10:54 AM
Thanks for confirming the security infomation. You're HomeSafe settings are very broken so I've raised a fault ticket for you. Once it's fixed you can add bitly to be allowed and alleviate this problem although I'd bet that part is fixed when the broken toggling issue is fixed.
on 07-10-2021 03:15 PM
Looks like someone's done something because I can access bit.ly again now (I've been checking every morning and evening since it started happening). So whoever did it, thank you and apologies for my rather angry post this morning.
on 07-10-2021 08:24 AM
Please start your own thread, @SimonB2020, as staff only reply to the original poster, to avoid confusion between accounts and in the responses.
Go back to the message board and click on start a topic.
on 07-10-2021 07:16 AM
Hello????? I am also a paying customer of talktalk who has reported the same problem with bit.ly links being blocked. What's the secret? Please post the solution to this issue here, or I will need to consider taking my business to an ISP who will actually provide a full internet service.
on 06-10-2021 12:49 PM
on 06-10-2021 10:57 AM
Have you tried turning off Scam Protection through your "My Account" page? That's what I did , and now I can access bit.ly links without any problems. I have turned on Virus Alerts though.
on 06-10-2021 10:53 AM
I had a similar experience using bit.ly links for a site which I know to be safe, and all the links were being flagged as insecure (even typing the phrase "bit.ly" then pressing "enter" produced a security flag!) So now I have turned off Scam Protection via the "My Account" page but turned on Virus Alerts, and the bit.ly links now work as they should.
on 06-10-2021 05:54 AM
Ady. I left the modem off overnight and it is still exactly the same this morning. The Spam Protection seems to be on for my account even though when I look in the HomeSafe settings everything is off. I also cannot toggle any of the settings on and off again as when I try to turn them on, after the screen refreshes they are still marked off.
on 05-10-2021 12:28 PM
Hi viclees, have you tried turning off the router overnight to reset your IP address? If not give that a go and let me know how your getting on.