How do I get a replacement router?

[jefftalk]

Hi

My router is flashing orange light, i.e. no internet connection.

Wifi is OK.

I've tried "off/wait-20-minute/on" restart & also hard reset with pinhole on back.

TalkTalk have run a line test & all is OK.

I tried my old TalkTalk router & that still works fine, so line is probably OK, as tested.

I conclude I need a new router but can't find out how to get one other than wait ages for chatbot to connect me to an agent, or wait in lengthy phone queue.

Is there some way of ordering one online & returning the defective one?

many thanks

Jeff

[Mandisa-TT]

Perfect! We will pick up your thread and look into your query

[moffers]

Thank you.  Will do.

[Mandisa-TT]

Hi @moffers to get help, please start a new thread and we will be able to assist you. 

[moffers]

I've got the very same problem.  I also think my router needs replacing, as I've had it for years.  My internet connection is disconnecting every few minutes and as I use my laptop for work, the situation is untenable.  I'm also paying for a service that I am not getting.

[Anonymous]

Good morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Michelle

[jefftalk]

yep, all good, thanks.

Installed new box & all OK.

Have returned old faulty router.

many thanks for sorting this, cheers

[Debbie-TalkTalk]

Hi @jefftalk 

I'm sorry to hear this.

I've ordered you a replacement router and a returns bag, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Gliwmaeden2]

Staff will respond during the day, Monday, @jefftalk.

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