How do I talk to somebody at talktalk

[pollygone]

My Internet connection stopped working on Tuesday so I went through the chat line procedure to try to get it back, after 4 hours of being passed backwards and forwards five times between technical and order management with technical saying it was an order management problem and order management saying it wasn't I gave up before my brain exploded. Can anyone tell me how to actually talk to talktalk and find out what is happening, I have tried phoning but as soon as I tell the bot it is a connection problem it directs me to the tech help chat line and hangs up. I am 70 years old and use my Internet to keep in touch with my family as I only have a small amount of mobile data allowance on my phone. If someone could help me I would be very grateful, thank you.

[pollygone]

Thanks Chris, do you think it will be resolved anytime soon?

[Chris-TalkTalk]

Morning. Just a quick update to let you know that our provisioning team are still working on this, I'll let you know when I have any further information 

Chris

[pollygone]

Thank you.

[Chris-TalkTalk]

Nothing yet so I'll chase it up again. I'll let you know when I have any more information

Chris

[pollygone]

Any news yet Chris?

[Chris-TalkTalk]

No problem, thanks 🙂

[pollygone]

Thanks Chris, I know you are doing your best which is much appreciated.

[Chris-TalkTalk]

I'm sorry about this, I know that it probably looks as though it should be easy to fix but it isn't. A number of things have to be changed on different systems by different departments. I'll let you know as soon as I have any more information

Chris

[pollygone]

Thanks Chris, I appreciate your efforts to get this sorted but I don't really understand why it should be so difficult.

Paul

[Chris-TalkTalk]

Hi pollygone,

Just a quick update to let you know that we are still trying to get this sorted, I'll let you know when I have any more information, sorry it's taking so long

Chris

[Chris-TalkTalk]

No problem 🙂

[pollygone]

Many thanks Chris, sorry to be a pain.

[Chris-TalkTalk]

I'll find out what's going on and get back to you with the details

Chris

[pollygone]

Hi Chris, any progress on my problem? I still dont have my FTTC connection or my Telephone number restored.

[Chris-TalkTalk]

Yes, completely understand 🙂

[pollygone]

Sorry overlap of messages there, 3-5 days would be ok, just dont want to lose my number.

[pollygone]

Just noticed that the number called does not show the correct number. So I called it back and my phone rings so I have lost my home phone number which I have had for 37 years!

[Chris-TalkTalk]

Just discussing this with a colleague in our Provisioning team, It looks as though the service had to be reconnected with a different number, they are trying to get your old number reassigned to your line but this can take 3-5 working days

Chris

[pollygone]

Yes I can but not receiving calls, and just checked my account dashboard and it shows disconnected as my phone status.

[Chris-TalkTalk]

Can you dial out?

Chris