How do I talk to somebody at talktalk
on 31-10-2024 12:00 PM
Message 112 of 112
My Internet connection stopped working on Tuesday so I went through the chat line procedure to try to get it back, after 4 hours of being passed backwards and forwards five times between technical and order management with technical saying it was an order management problem and order management saying it wasn't I gave up before my brain exploded. Can anyone tell me how to actually talk to talktalk and find out what is happening, I have tried phoning but as soon as I tell the bot it is a connection problem it directs me to the tech help chat line and hangs up. I am 70 years old and use my Internet to keep in touch with my family as I only have a small amount of mobile data allowance on my phone. If someone could help me I would be very grateful, thank you.
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111 REPLIES 111
on 27-11-2024 11:56 AM
Message 61 of 112
Thanks for the info Gliwmaeden2.
Chris has tried so hard to help me I think I will give him a few more days to try and sort it for me and if no progress I will raise a complaint on Monday.
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on 27-11-2024 11:38 AM
Message 62 of 112
I can raised a complaint on your behalf, if you'd like me to do this please let me know
Chris
Chris, Community Team
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on 27-11-2024 11:33 AM
Message 63 of 112
There's just the Complaints process, explained in the link at the bottom of any Talktalk page, @pollygone.
Gliwmaeden2, a fellow customer.
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on 27-11-2024 11:16 AM
Message 64 of 112
😟They dont seem very bothered about helping/keeping a loyal customer, I have been with talktalk for around 15 years!
Is there an email address or phone number I can call to complain?
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on 27-11-2024 10:41 AM
Message 65 of 112
I'd like to think so but but to be honest I don't know, it's proving more difficult to fix than first thought
Chris
Chris, Community Team
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on 27-11-2024 10:36 AM
Message 66 of 112
Thanks Chris, do you think it will be resolved anytime soon?
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on 27-11-2024 08:40 AM
Message 67 of 112
Morning. Just a quick update to let you know that our provisioning team are still working on this, I'll let you know when I have any further information
Chris
Chris, Community Team
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on 26-11-2024 06:46 PM
Message 68 of 112
Thank you.
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on 26-11-2024 02:48 PM
Message 69 of 112
Nothing yet so I'll chase it up again. I'll let you know when I have any more information
Chris
Chris, Community Team
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on 26-11-2024 11:30 AM
Message 70 of 112
Any news yet Chris?
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on 22-11-2024 11:53 AM
Message 71 of 112
No problem, thanks 🙂
Chris, Community Team
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on 22-11-2024 11:48 AM
Message 72 of 112
Thanks Chris, I know you are doing your best which is much appreciated.
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on 22-11-2024 11:28 AM
Message 73 of 112
I'm sorry about this, I know that it probably looks as though it should be easy to fix but it isn't. A number of things have to be changed on different systems by different departments. I'll let you know as soon as I have any more information
Chris
Chris, Community Team
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on 22-11-2024 11:18 AM
Message 74 of 112
Thanks Chris, I appreciate your efforts to get this sorted but I don't really understand why it should be so difficult.
Paul
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on 22-11-2024 07:40 AM
Message 75 of 112
Hi pollygone,
Just a quick update to let you know that we are still trying to get this sorted, I'll let you know when I have any more information, sorry it's taking so long
Chris
Chris, Community Team
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on 20-11-2024 12:06 PM
Message 76 of 112
No problem 🙂
Chris, Community Team
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on 20-11-2024 12:05 PM
Message 77 of 112
Many thanks Chris, sorry to be a pain.
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on 20-11-2024 11:58 AM
Message 78 of 112
I'll find out what's going on and get back to you with the details
Chris
Chris, Community Team
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on 18-11-2024 04:34 PM
Message 79 of 112
Hi Chris, any progress on my problem? I still dont have my FTTC connection or my Telephone number restored.
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on 11-11-2024 03:36 PM
Message 80 of 112
Yes, completely understand 🙂
Chris, Community Team
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