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Broadband help

For queries about your TalkTalk broadband service.

How to unblock TeamViewer - the SAFE way

First Timer
Private Message TalkTalk
Message 3 of 3

How to unblock TeamViewer - the SAFE way


TeamViewer is blocked by TalkTalk as part of ‘Scam Protection’, so If you want to use it for remote working you’ll need to unblock it. Here’s how:

Log into ‘your TalkTalk account and click on “My package and services”, then go to “My security settings”.

Once there, you could turn off “Scam Protection” to allow TeamViewer to work, but that is NOT a good idea as it will unblock everything! There is a SAFER WAY:

Turn on “Kid Safe” and go to “Kid Safe Settings”. Even if you don’t have kids you might want to tick one or two types of websites to block (someone might visit someday).

Then “Click here to manually block or allow websites”.

In the “Website URL” box type, click “Allow” then “Save changes”.

You should now be able to access TeamViewer.

(I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.)


Message 1 of 3

Hi riztm, I can turn of scam protection if you want me to.



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


First Timer
Private Message TalkTalk
Message 2 of 3

I did allow Teamview explicitly as above but still the site is getting blocked. no luck even after rebooting the router and clearing browser history. 

Please help.