shell migration saying my payment didn't go through

[nrosko]

I've never missed any payments in my life, can prove i had funds in my account. Why am i being charged 12.50? Why do you want upfront payments? Very concerned this will effect my credit rating. I had no idea i was with talk talk thought i was being scammed at first. Well i guess i am being scammed. 

[Arne-TalkTalk]

Hi @nrosko

You will NOT be charged any admin fees,  We are advising you to make a one off payment this month either online our over the phone. 

Sorry for any inconvenience caused 

[Gliwmaeden2]

It won't because Talktalk are taking responsibility for the error and not taking the extra £12.50.

[nrosko]

Can you tell me if this will effect my credit rating please. 

[Gliwmaeden2]

@nrosko, Talktalk will not take the £12.50.

Errors with the DD for migrating Shell customers are Talktalk's fault, but you still need to cover the bill for your service with a one-off card payment. 

Phone support is available till 7pm, Chat till 9pm. Speak to the Shell Migration team if you have any further questions about it:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529