Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

I can watch every you tube video from SML when using mobile data but only a few when on wifi

1Kevo
First Timer
Private Message TalkTalk

on ‎07-04-2025 10:57 PM

Message 3 of 3

Why cant i watch all the videos when using talk talk wifi. My son is using his data and it will cost a fortune. This only started last thursday before then all the videos were watchable on wifi so something has changed

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Gliwmaeden2

on ‎08-04-2025 07:11 AM

Message 1 of 3

Hi @1Kevo 

 

Apologies for this.

 

As Gliwmaeden2 has advised, this issue is currently under investigation with our engineers.

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎08-04-2025 06:48 AM

Message 2 of 3

There is an ongoing issue which is being investigated. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
© TalkTalk 2026