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Broadband help

For queries about your TalkTalk broadband service.

I cannot access any VPN websites like Surfshark or Nordvpn

sofasurfer
Newbie
Private Message TalkTalk
Message 4 of 4

I wanted to buy a VPN but for some reason, I cannot access website like Surfshark.com to try or buy:

 

This site can’t provide a secure connection
surfshark.com sent an invalid response.

 

Try running Windows Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR

 
I have tried Firefox, Edge, Chrome as well
 
I then decided to look at NordVpn and again same thing happened?. Why is this occurring, does TalkTalk now allow VPNs?. Surely this isn't right?.
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3 REPLIES 3

Message 1 of 4

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • TalkTalk Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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Message 2 of 4

Thanks, that worked but now after doing this the my wifi just drops out at random times, and speed has slowed down so much more now.

 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Good morning,

 

Could you try powering down your router for a full 30 minutes please as this will reset the current session.

 

Thanks

 

Michelle

 

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