Intermittent connection with broadband, and no reply about requesting an engineer.

[Malcxx]

We spoke with your department on Monday 2nd December about the above problem. Ref.no 15039562. We were told that you were arranging an engineer to come and check things. We have not received any further information from yourselves about when an engineer will turn up. Can we please have some action on this asap. This problem has been happening for three weeks now, and this is causing extreme problems and even more stress. I would hope that we are going to be compensated for this disruption. Could you please resolve this problem, as I promised that we would hear about an appointment with an engineer. It is now 5 days and no communication. Thank you

[Debbie-TalkTalk]

Hi @Malcxx 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then check what is happening with this fault for you.

Thanks

Debbie

[Gliwmaeden2]

@Malcxx, forum staff won't have sight of the issue without being able to identify your account, so you must complete your community forum profile details for them to be able to do that.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

You haven't described the issue in your forum post, so it would be helpful to know what the problem has been and what tests have been done so far.

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Forum staff can run a line check, and it's helpful for that if the router is plugged in at the test socket.

They won't be on here before Monday, however, to do this.