Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I cannot load https websites

About35
First Timer
Message 4 of 4

Dear Experts,

 

I cannot load https websites when I'm conneced to Talktalk internet connection.

 

Example of website I cannot load: https://www.lloydsbank.com/

 

I did the following:
- Clear browser's cache
- Browser update
- Router reboot
- Temporarily turned off homesafe and kidsafe
- Ensure date and time and timezone of my laptop are correct

 

When I use another internet connection, I can open all https websites.

 

Example: If I disconnect from Talktalk and I connect to my mobile hotspot connection, I can open https websites.

 

My router is: Huawei HG633

 

Please advise.

 

Thank you, Regards,
Claudio

0 Likes
3 REPLIES 3

Message 1 of 4

Hi About35

 

That's great, thanks for letting us know.

 

Debbie

0 Likes

About35
First Timer
Message 2 of 4

Thank you Michelle, all sorted now!

Michelle-TalkTalk
Support Team
Message 3 of 4

Morning,

 

Can I just confirm, have you also tried powering down the router for a full 30 minutes as this will reset the current session?

 

Thanks