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Broadband help

For queries about your TalkTalk broadband service.

I received a message from CityFibre

kazordoon
First Timer
Private Message

on ‎26-11-2021 12:41 PM

Message 3 of 3

I have just received a message from CityFibre, asking me to sign a document  authorizing them to install some internet equipment under my garden and house. I'm a little worried because I never asked for an upgrade of my service, and TalkTalk never told me anything about it. Any ideas ?

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎26-11-2021 12:59 PM

Message 1 of 3

Hello,

 

I'd recommend contacting our Future Fibre Team directly as they will be able to look into this for you. I've included a Help Guide below which has a link to the Live Chat Team at the bottom of the page.

 

Your Future Fibre Support Hub

 

Thanks

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎26-11-2021 12:59 PM

Message 2 of 3

If they are just installing their cable network, it might be to reach other properties & nothing to do with TalkTalk. In that case, it is up to you to take this up with City Fibre.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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