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I received a message from CityFibre

kazordoon
First Timer
Message 3 of 3

I have just received a message from CityFibre, asking me to sign a document  authorizing them to install some internet equipment under my garden and house. I'm a little worried because I never asked for an upgrade of my service, and TalkTalk never told me anything about it. Any ideas ?

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,

 

I'd recommend contacting our Future Fibre Team directly as they will be able to look into this for you. I've included a Help Guide below which has a link to the Live Chat Team at the bottom of the page.

 

Your Future Fibre Support Hub

 

Thanks

 

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KeithFrench
Community Star
Message 2 of 3

If they are just installing their cable network, it might be to reach other properties & nothing to do with TalkTalk. In that case, it is up to you to take this up with City Fibre.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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