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My router

kapry_11
First Timer
Message 4 of 4

Hi there,

I hope you are well.

Our internet connection is very slow. We can’t use the internet in the next room. When I want to do speed test in your website, a warning pops up that your router is not identified. But our router was sent by TalkTalk. So our router is yours. I think there is a problem and this problem affects our internet connection. How can we do for solving this problem?

Thank you

Best regards 

Aybuke

Aybuke
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3 REPLIES 3

Message 1 of 4

Hi kapry_11,
 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

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kapry_11
First Timer
Message 2 of 4

Thank you for your response.

Aybuke
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KeithFrench
Community Star
Message 3 of 4

Please can you elaborate on this error message, can you provide a screenshot of it?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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