My router

[kapry_11]

Hi there,

I hope you are well.

Our internet connection is very slow. We can’t use the internet in the next room. When I want to do speed test in your website, a warning pops up that your router is not identified. But our router was sent by TalkTalk. So our router is yours. I think there is a problem and this problem affects our internet connection. How can we do for solving this problem?

Thank you

Best regards 

Aybuke

[Chris-TalkTalk]

Hi kapry_11,
 

Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

[kapry_11]

Thank you for your response.

[KeithFrench]

Please can you elaborate on this error message, can you provide a screenshot of it?