For queries about your TalkTalk broadband service.
on 24-08-2022 10:44 AM
Can anyone help. I am trying to use a Dekco DC5L security camera. The camera is visible in my TalkTalk Router device management list but I cannot find it on my PC. Does anyone know how I can make it visible. Any help/advice would be greatly appreciated.
on 25-08-2022 08:31 AM
You may only be able to see the Dekco DC5L on a PC by using the CloudEdge app.
https://manuals.plus/dekco/dc5l-home-security-camera-manual
https://cloudedgeapp.com/cloudedge-for-pc/
on 24-08-2022 12:55 PM
That sounds like it is probably OK, but to be sure please can you post the full output from the command so I can check it for you?
How does the camera connect to the router?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 24-08-2022 12:07 PM
Hi - I did that but don't know what it means, the result was;
Round trip times in milli seconds
minimum = 2ms, maximum = 2ms
Average 2 ms
on 24-08-2022 11:44 AM
Can you ping the camera from the Windows Command Prompt with:-
ping 192.168.1.X
(where X is the last part of your camera's IP address)?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 24-08-2022 11:28 AM
Hi - tried this but the webpage just comes up with 'refused to connect'
on 24-08-2022 10:52 AM
Presumably, you just browse from Chrome or Edge etc to its IP address.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?