Inconsistent customer service - replacement router delivery - same day, next day, 2-3 working days.

[harrybarman]

I've had wildly different information from customer service reps about how long a broadband router takes to turn up. I've been told:

1) "BrightSparks" engineer diagnosed a fault with the router and said I'd get one same day or next. 

2) Customer service rep saw the message from the engineer hadn't been actioned and said they could arrange an urgent delivery and said it was booked in.

3) Customer service rep said that wasn't true - it was going to take 2-3 working days to arrive

4) Customer service rep said *that* wasn't true and actually it's 3-5 days,

Clearly customer service reps and engineers are woefully undertrained and have no idea of what's going on. Anyone else know?

H.

[Michelle-TalkTalk]

Hello,

I'm glad to hear this and thanks for confirming 🙂

Thanks

[harrybarman]

Hi - yes it has thanks!

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. How are you getting on? Has the router arrived?

Thanks

[harrybarman]

The router delivery was booked in yesterday but customer service couldn't tell me that. 

[harrybarman]

I don't know whether someone expedited this (many thanks if you did). But it looks like 2-3 working days was the correct answer. My replacement is out for delivery today.