Broadband help

EmmaLFowler · ‎27-04-2022

Please help, like many others all of a sudden I am unable to connect to my company VPN. It was working fine Thursday, Friday wouldn't connect. I've looked through posts on here and I can see that I may need an update to the firmware on my router.

I am chatting online to your technical support who keep telling me I need to go to my IT support. I've done this and we know the problem is with the router but I am going round in circles on the chat.

Anonymous · ‎24-10-2022

Hello,

I'm sorry to hear this. I can see that we've posted on your other topic.

Thanks

EmmaLFowler · ‎20-10-2022

I've lost Internet altogether now?

Karl-TalkTalk · ‎20-10-2022

Hi

I'll pick up your other thread.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

EmmaLFowler · ‎20-10-2022

Good morning, I'm having this same issue again. Can you help please

Debbie-TalkTalk · ‎28-04-2022

Hi EmmaLFowler

I'm glad to hear that this is now working ok.

Please let us know if you do experience any further issues.

Thanks

Debbie

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EmmaLFowler · ‎27-04-2022

Thanks Karl, whatever you did has sorted it.

Karl-TalkTalk · ‎27-04-2022

Hi

OK, the change I've made should allow VPN to connect from home 🙂

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

EmmaLFowler · ‎27-04-2022

thanks Karl, will try when I get home. I've had to come into the office as unable to work from home

Karl-TalkTalk · ‎27-04-2022

Hi Emma

Try the VPN connection now. I've made a change.

Regards,

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.