VPN

[EmmaLFowler]

Please help, like many others all of a sudden I am unable to connect to my company VPN.  It was working fine Thursday, Friday wouldn't connect.  I've looked through posts on here and I can see that I may need an update to the firmware on my router.  

I am chatting online to your technical support who keep telling me I need to go to my IT support.  I've done this and we know the problem is with the router but I am going round in circles on the chat.  

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I can see that we've posted on your other topic.

Thanks

[EmmaLFowler]

I've lost Internet altogether now?

[Karl-TalkTalk]

Hi

I'll pick up your other thread.

Karl.

[EmmaLFowler]

Good morning, I'm having this same issue again.  Can you help please

[Debbie-TalkTalk]

Hi EmmaLFowler

I'm glad to hear that this is now working ok.

Please let us know if you do experience any further issues.

Thanks

Debbie

[EmmaLFowler]

Thanks Karl, whatever you did has sorted it.  

[Karl-TalkTalk]

Hi

OK, the change I've made should allow VPN to connect from home 🙂

Karl.

[EmmaLFowler]

thanks Karl, will try when I get home.  I've had to come into the office as unable to work from home 

[Karl-TalkTalk]

Hi Emma

Try the VPN connection now. I've made a change.

Regards,

Karl.