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Intermittent Broadband with no support

wlfaridy
First Timer
Message 7 of 7

Hi, I have been experiencing a problem where network disconnects intermittently. Spoke to Talktalk support and They are more intrested in changing my wifi channels than actually listening to me or issue. My wired and wireless devices loses internet for few seconds upto a minute or so and then connects back in (3 to 4 time in an hour sometimes if I am lucky I have few hours with solid internet)during that time I don't see any light changing to orange or any other colour.  It is really fraustating as my wife works from home. If someone has any clue please help me. Thanks 

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6 REPLIES 6

Message 1 of 7

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 7

Thank you very much ... hope that helps 

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Message 3 of 7

Hi

 

A router is on the way so this can be ruled out.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 7

Nope nothing has been changed. I think there is something wrong with the router but I am not the expert. Is there anything else I can do to narrow down whats wrong? 

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Debbie-TalkTalk
Support Team
Message 5 of 7

Hi wlfaridy

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults.

 

Have you recently tested with a different router at the test socket?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 6 of 7

Hi @wlfaridy,

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

 

Then they will hopefully be able to respond to this post tomorrow.