Intermittent issues with router

[AMacG]

I have been having intermittent issues with my router for the past few months.  For example when I was browsing the web today I received the No internet connection message.  When checking the router it displayed the white light, I restarted the router and this restored the internet connection. I also experience issues where the router is flashing orange but not finishing the connection, again restarting the router resolves the connection issue.

[Debbie-TalkTalk]

Hi AMacG

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[AMacG]

Debbie, would appreciate the new router to test this out.  Thanks

[Debbie-TalkTalk]

Hi AMacG

Thanks for updating your Community Profile.

The line test hasn't detected any faults. Would you like me to send a replacement router for testing?

[AMacG]

Debbie, thanks for the response I have updated my profile.

[Debbie-TalkTalk]

Hi AMacG

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie