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Intermittent issues with router

AMacG
First Timer
Message 6 of 6

I have been having intermittent issues with my router for the past few months.  For example when I was browsing the web today I received the No internet connection message.  When checking the router it displayed the white light, I restarted the router and this restored the internet connection. I also experience issues where the router is flashing orange but not finishing the connection, again restarting the router resolves the connection issue.

AMacG
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5 REPLIES 5

Message 1 of 6

Hi AMacG

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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AMacG
First Timer
Message 2 of 6

Debbie, would appreciate the new router to test this out.  Thanks

AMacG

Message 3 of 6

Hi AMacG

 

Thanks for updating your Community Profile.

 

The line test hasn't detected any faults. Would you like me to send a replacement router for testing?

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AMacG
First Timer
Message 4 of 6

Debbie, thanks for the response I have updated my profile.

AMacG

Debbie-TalkTalk
Support Team
Message 5 of 6

Hi AMacG

 

I'm sorry to hear this.

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

 

Thanks

 

Debbie

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