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Broadband help

For queries about your TalkTalk broadband service.

VPN Connection Issues

Louav1980
First Timer
Private Message

on ‎14-12-2021 03:17 PM

Message 3 of 3

Good afternoon,

 

I am having trouble connecting to my office server through VPN. My IT people have checked everything and believe that a block is in place which is stopping the connection.

Could this please be checked for me as I am now working from home full time and require the access to the server?

 

Many thanks

Louise Averill

Louise Averill
Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎15-12-2021 06:52 AM

Message 1 of 3

Hi Louise

 

I'm really sorry about this.

 

I have ordered you a different router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-12-2021 03:23 PM

Message 2 of 3

Hi @Louav1980 

 

Do you have the Sagemcom Wi-Fi Hub running firmware V130? This does have some VPN problems that affect only certain VPN clients.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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