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Broadband help

For queries about your TalkTalk broadband service.

VPN Connection Issues

Louav1980
First Timer
Private Message

on ‎14-12-2021 03:17 PM

Message 3 of 3

Good afternoon,

 

I am having trouble connecting to my office server through VPN. My IT people have checked everything and believe that a block is in place which is stopping the connection.

Could this please be checked for me as I am now working from home full time and require the access to the server?

 

Many thanks

Louise Averill

Louise Averill
Labels:
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎15-12-2021 06:52 AM

Message 1 of 3

Hi Louise

 

I'm really sorry about this.

 

I have ordered you a different router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-12-2021 03:23 PM

Message 2 of 3

Hi @Louav1980 

 

Do you have the Sagemcom Wi-Fi Hub running firmware V130? This does have some VPN problems that affect only certain VPN clients.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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