27-06-2022 01:12 PM - edited 27-06-2022 01:14 PM
Hi there, just wondering if you could check my Broadband as it’s suddenly gone off and the router is just saying “disconnected”
I’m hoping it’s a temporary local issue.
My account details should be in my profile but my postcode is WR9.
on 27-06-2022 01:38 PM
Ahh no problem. I'm just glad to hear that it's working again.
I have also sent you a Private Message with a link to a short survey for the Community.
on 27-06-2022 01:36 PM
A 30 minute power down of the router will start a new session. If you only switch it off for a couple of minutes then it wont start a new session.
If you do experience this issue again then please let us know.
on 27-06-2022 01:32 PM
The socket that the router is connected to is an Openreach Master socket 5C. I’ve switched off the router and left it a few minutes and then switched it back on and it has now reconnected??
is powering off and waiting a few minutes different from a reboot?
on 27-06-2022 01:25 PM
on 27-06-2022 01:16 PM
I'm really sorry to hear this.
I've completed a line test which has detected a potential fault with the landline service and this can affect the BB connection.
Is your landline working ok when making calls?