Internet Down?
27-06-2022 01:12 PM - edited 27-06-2022 01:14 PM
Message 10 of 10
Hi there, just wondering if you could check my Broadband as it’s suddenly gone off and the router is just saying “disconnected”
I’m hoping it’s a temporary local issue.
My account details should be in my profile but my postcode is WR9.
Many thanks
Steve
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9 REPLIES 9
on 27-06-2022 01:43 PM
Message 1 of 10
Hi Steve
Ahh thank you 🙂
Have a good day.
Debbie
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on 27-06-2022 01:41 PM
Message 2 of 10
No problem - survey completed 10/10.
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on 27-06-2022 01:38 PM
Message 3 of 10
Hi Steve
Ahh no problem. I'm just glad to hear that it's working again.
I have also sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie 🙂
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on 27-06-2022 01:36 PM
Message 4 of 10
Thanks so much for your quick response - first class!!
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on 27-06-2022 01:36 PM
Message 5 of 10
Hi Steve
A 30 minute power down of the router will start a new session. If you only switch it off for a couple of minutes then it wont start a new session.
If you do experience this issue again then please let us know.
Thanks
Debbie
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on 27-06-2022 01:32 PM
Message 6 of 10
The socket that the router is connected to is an Openreach Master socket 5C. I’ve switched off the router and left it a few minutes and then switched it back on and it has now reconnected??
is powering off and waiting a few minutes different from a reboot?
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on 27-06-2022 01:25 PM
Message 7 of 10
Hi Steve
Thanks for your reply.
Please can you connect the router at the test socket and switch the router off and on again?
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on 27-06-2022 01:21 PM
Message 8 of 10
Thanks for checking the line. There is no problem with making phone calls just the router has no BB connection!
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on 27-06-2022 01:16 PM
Message 9 of 10
Hi Steve
I'm really sorry to hear this.
I've completed a line test which has detected a potential fault with the landline service and this can affect the BB connection.
Is your landline working ok when making calls?
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