Broadband help

LesC574 · ‎26-06-2022

Hi, not sure I'm in the right place. My router has just died, and I'm panicking about work on Monday. It won't turn on, I've tried everything. How can I get a new one sent out urgently please? Thanks

Karl-TalkTalk · ‎27-06-2022

Hi

Thanks for confirming.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

LesC574 · ‎27-06-2022

Yes! All being sorted now. Thanks so much for your help @Gliwmaeden2 @Karl-TalkTalk

Karl-TalkTalk · ‎27-06-2022

Hi Les

I can see our CS colleagues have ordered you a router.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2 · ‎26-06-2022

@LesC574, staff won't be on here before Monday to reply, and you can't reach Talktalk on the phone for this sort of thing on a Sunday.

Chat opens at 9am on the link on this page:

http://community.talktalk.co.uk/contactus

Gliwmaeden2, a fellow customer.

LesC574 · ‎26-06-2022

It says Sagemcom and FAST 5364 on the back. I've tried a pin hole reset, and even a spare power adaptor. It just won't turn on, no light, no nothing

Broadband help

New router needed