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Broadband help

For queries about your TalkTalk broadband service.

New router needed

LesC574
Popular Poster
Private Message

on ‎26-06-2022 02:41 AM

Message 6 of 6

Hi, not sure I'm in the right place. My router has just died, and I'm panicking about work on Monday. It won't turn on, I've tried everything. How can I get a new one sent out urgently please? Thanks

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to LesC574

on ‎27-06-2022 02:07 PM

Message 1 of 6

Hi

 

Thanks for confirming.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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LesC574
Popular Poster
Private Message

on ‎27-06-2022 02:05 PM

Message 2 of 6

Yes! All being sorted now. Thanks so much for your help @Gliwmaeden2  @Karl-TalkTalk 

Karl-TalkTalk
Support Team
Staff
Private Message
In response to LesC574

on ‎27-06-2022 07:38 AM

Message 3 of 6

Hi Les

 

I can see our CS colleagues have ordered you a router.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎26-06-2022 04:26 AM

Message 4 of 6

@LesC574, staff won't be on here before Monday to reply, and you can't reach Talktalk on the phone for this sort of thing on a Sunday. 

 

Chat opens at 9am on the link on this page:

http://community.talktalk.co.uk/contactus

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

LesC574
Popular Poster
Private Message

‎26-06-2022 03:06 AM - edited ‎26-06-2022 03:07 AM

Message 5 of 6

It says Sagemcom and FAST 5364 on the back. I've tried a pin hole reset, and even a spare power adaptor. It just won't turn on, no light, no nothing

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