Internet & broad band not working

[06Cadoxton06]

Internet not working

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. As advised, please can you create your own topics and we can look into this further for you.

Thanks

Michelle

[Gliwmaeden2]

@Boulden18 and @Users 

If you have not yet done so, please start your own thread. Staff only reply to the original poster. 

You also need to complete your community forum profile details for them to identify your account. 

Go via your avatar, settings, Personal Information. SAVE CHANGES. 

[Users]

Disgusting g company TalkTalk. I cane home yesterday evening to find i had no internet. No landline and no heating as that rubs on wi fi ie Hive. I spent 3 hrs on chat on line where tge foreign assistant was getting me to perform these tests over and over again in tge end I got nowhere and was told someone would contact me in 3 days. I rang a landline number this morning and spent half an hour listening to a message telling me to go on line 

What can I do. Any suggestions.

[Boulden18]

No broad band

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

Hi @06Cadoxton06 that's unfortunate. Have you tried anything to rectify the situation? My account has a suite of self test diagnostics you can run to narrow the options.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.