Hi @06Cadoxton06 that's unfortunate. Have you tried anything to rectify the situation? My account has a suite of self test diagnostics you can run to narrow the options.
your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.
I don't work here and all my opinions are my own.
