Internet & phone

[Ellex]

My elderly parents have got issues with their phone & internet. The phone works if plugged directly in to the wall socket but not when the internet is connected via a splitter & D-link. We’ve bought a new splitter/D-link but that’s not helping. I need an engineer to come & look at it but I can’t find a number. The bots just send me rounds in circles. 

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. Please can you add your parents name, account number and an alternative contact number to your Community Profile please and I can arrange for our Faults Escalations Team to contact your parents directly. Please do not post any personal information on the Community.

Can you also post back here to confirm as soon as these details have been added and I will pass this straight over.

Thanks

Michelle