cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Internet connection

Eric13
Chatterbox
Private Message TalkTalk
Message 11 of 11

Hi, yesterday, 30th April, i lost my internet connection just before midday, it did not come back on until very around 11pm. This is the 4th time this has happened this year any quite a few times last year. It doesn't matter how many times i reset, i just have to wait until it comes back on it's own. It always drops out at about the same time and comes back on at about the same time. I can understand it dropping out for short times at busy periods but this doesn't seem to be that problem. Speaking on CHAT does not work as i am going around in circles with the BOT assuming that i have no internet NOW. Talking on the phone has me do unnecessary checks as there is no problem at that moment, all i get is advice to upgrade my package. The package i have works for me when it works and all i want is what i am paying for now. 

0 Likes
10 REPLIES 10

Message 1 of 11
0 Likes

Message 2 of 11

Hi Eric

 

No problem. We will check in again with you next week to see how you are getting on.

 

Thanks again.

 

Debbie

0 Likes

Eric13
Chatterbox
Private Message TalkTalk
Message 3 of 11

I hope this cures the problem, thank you. As the problem is intermittent it may be a while until i can tell, but i will certainly message you with updates.

Regards

Eric

0 Likes

Message 4 of 11

Hi Eric13

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Debbie

0 Likes

Eric13
Chatterbox
Private Message TalkTalk
Message 5 of 11

Yes please.

Message 6 of 11

Hi Eric13

 

Would you like me to send a router now for testing?

0 Likes

Eric13
Chatterbox
Private Message TalkTalk
Message 7 of 11

No, i havn't had a router recently, the last one i had was about 3 years ago.

0 Likes

Message 8 of 11

Hi Eric13

 

Thanks for updating your Community Profile.

 

The line test is clear - No faults detected.

 

Have we recently sent you a new router to rule this out?

 

0 Likes

Eric13
Chatterbox
Private Message TalkTalk
Message 9 of 11

Details added

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 10 of 11

Hi Eric13

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile.

 

I can then take a look at this for you.

 

Thanks

 

Debbie

0 Likes