Internet connection

[Eric13]

Hi, yesterday, 30th April, i lost my internet connection just before midday, it did not come back on until very around 11pm. This is the 4th time this has happened this year any quite a few times last year. It doesn't matter how many times i reset, i just have to wait until it comes back on it's own. It always drops out at about the same time and comes back on at about the same time. I can understand it dropping out for short times at busy periods but this doesn't seem to be that problem. Speaking on CHAT does not work as i am going around in circles with the BOT assuming that i have no internet NOW. Talking on the phone has me do unnecessary checks as there is no problem at that moment, all i get is advice to upgrade my package. The package i have works for me when it works and all i want is what i am paying for now. 

[Debbie-TalkTalk]

Hi Eric

Have you received the router?

[Debbie-TalkTalk]

Hi Eric

No problem. We will check in again with you next week to see how you are getting on.

Thanks again.

Debbie

[Eric13]

I hope this cures the problem, thank you. As the problem is intermittent it may be a while until i can tell, but i will certainly message you with updates.

Regards

Eric

[Debbie-TalkTalk]

Hi Eric13

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[Eric13]

Yes please.

[Debbie-TalkTalk]

Hi Eric13

Would you like me to send a router now for testing?

[Eric13]

No, i havn't had a router recently, the last one i had was about 3 years ago.

[Debbie-TalkTalk]

Hi Eric13

Thanks for updating your Community Profile.

The line test is clear - No faults detected.

Have we recently sent you a new router to rule this out?

[Eric13]

Details added

[Debbie-TalkTalk]

Hi Eric13

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile.

I can then take a look at this for you.

Thanks

Debbie