Internet does not work

[Janinejonnyisla]

We have been trying for days to contact you. Our connection just keeps going off. One of us works from home and can’t work? Why can’t we speak to a real person? If this is not sorted now we will cancel. We need reliable connection to earn money and pay our mortgage. What the heck is going on

[Karl-TalkTalk]

Hi @Janinejonnyisla 
 

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[Gliwmaeden2]

@Janinejonnyisla, Chat support opens at 9am today. 

See opening hours here (also phone support but it's not available for this on Sundays):

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you still need help on here, staff will pick up your thread after the weekend. They are on here daytime, Monday to Friday. 

For them to identify your account, please complete your community forum profile details. Go via your avatar; settings; drop down menu....complete Personal Information. SAVE CHANGES. 

Please only follow up on this thread, rather than other customers' and I'll remove duplicates. 

The forum is support among customers 24/7/365, staff are on here early from Monday.