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Internet drops out every night

heledd
First Timer
Message 2 of 2

 My internet stops every night after 11:00pm. When i run the health checks it says the connection is great. None of my devices can connect after this time. When you try and get assistance it is not possible because the helpline/ chats are not avilable at that time. Its as if they shut down over night. Why dont i have 24 hour access?!

Hels
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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi heledd

 

I'm sorry to hear this.

 

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

 

Thanks

 

Debbie

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