Connectivity issue on with apps on mobile/console

[Brajesh-TT]

Hi,

For the last few months, I have been experiencing strange behavior on my broadband connection (using wifi only).  Some apps mostly won't load due to no internet connectivity or 'something went wrong with connection' on mobile (LinkedIn, Instagram, Nintendo parental app) and console (Nintendo).

Laptops and TV connectivity are fine. My speed test results are always good.

Need help to identify the problem.

-Brajesh

[Michelle-TalkTalk]

Good morning,

Thanks for the update and I'm sorry to hear this. Have you recently tested with a different router?

Thanks

Michelle

[Brajesh-TT]

Hi Michelle,

For console, connection to Internet was always limited. It got fixed by changing the DNS settings to manual and from auto.

Still few apps on mobiles complain about no connection and won't load and not sure about the reason.

-Brajesh 

[Michelle-TalkTalk]

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Brajesh,

I'm sorry to hear this. I've run a test on the line now which is clear. The stats are showing possible wifi congestion. Does the connection always improve after you have rebooted the router? How often is this happening?

Michelle