Internet drops out.

[NGGP0141]

A Talk Talk agent cold called today selling fibre connections. I already have this, having made the swap from copper cable to fibre. The internet quality is now much worse than before, slower with frequent buffering and smetimes a complete drop out.

After relaying this information to him he advised updating the router  to an Amazon eero router. 

Can I do that and will it help?

Many thanks.
Natasha.

[Debbie-TalkTalk]

Hi NGGP0141

Do you still need help with this?

Please can you add your name and TalkTalk landline or account number to your Community Profile, we can then take a look at this for you.

Thanks

[Debbie-TalkTalk]

Hi NGGP0141

Please can you add your name and TalkTalk landline or account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

I would wait for staff to investigate your current connection issues with your current router first, @NGGP0141.

Often the Eero router appears to have poor reach, and then you need a second one etc etc....

Please complete your community forum profile details for TT staff to identify your account. 

Add your Talktalk account number in your Personal Information, via your avatar/name; settings; drop down menu....SAVE CHANGES.