Internet keeps disconnecting

[Ryan321]

Hi,

I had internet issues in July where my internet kept randomly disconnecting and experiencing lag spikes, however TalkTalk insisted there was nothing wrong. I eventually complained so much and they sent an OpenReach engineer who immediately noticed an issue with the line and resolved the problem.

I have now been experiencing similar issues since Wednesday and getting frustrated that nobody from the TalkTalk live chat team is helping. They keep telling me they have "optimised it" and are "monitoring the situation" to try and make me close the live chat window. I'm at the point where I am thinking of cancelling the contract early, as it is affecting my work Teams meetings.

I followed all of the usual steps including hard resetting the router and it is affecting both wired and wireless internet.

Is there any way I can get TalkTalk to send an engineer or to seriously look in to the situation beyond keep complaining via live chat about the situation?

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see a few re-connections on the line. Does your main socket have a test socket please?

Thanks

[Gliwmaeden2]

Staff won't be back on here before Monday, @Ryan321.

Just phone / Chat support teams over the weekend. Have you checked your line via Service Centre? I think you can get an engineer organised through that.