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Broadband help

For queries about your TalkTalk broadband service.

Internet keeps dropping

Scott74
First Timer
Private Message
Message 5 of 5

My internt keeps dropping I'm in the Glasgow area anyone else having problems?

The Internet and wireless lights on my router keep flashing green.

Chillin
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4 REPLIES 4

Message 1 of 5

Is your router currently connected to your Test Socket if you have one?

Chris

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Scott74
First Timer
Private Message
Message 2 of 5

I don't have a phone plugged in.

I called Talk Talk this morning the woman said they have put my line on monitor for 24 hours.

Frustrating when I'm being told the line test is OK when there is clearly a problem.

 

Chillin
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Message 3 of 5

Hi Scott74,

 

The line test is passing but I can see that there have been a lot of reconnections over the last few days. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

 

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Scott74
First Timer
Private Message
Message 4 of 5

To clarify the Internet light goes red every 20 mins or so just moved house and got line installed last Thursday. 

 

Chillin
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