For queries about your TalkTalk broadband service.
on 27-06-2024 07:03 PM
I am having the same problem as a number of others - my internet keeps on cutting out then 5 or so minutes later restores itself. This is happening dozens of times a day - and has been particularly bad in the last few days .
I had Openreach at the property a few weeks ago to fix a speed issue - and when connected I do now get Fibre 65 rated Mbps . Tested as REP 14451453
The TalkTalk error page says "intermittent sync".
There have been no changes to any of my equipment or cabling since the Openreach visit. I rather not go through the Helpdesk same old same old checks of with/without microfilters/ ethernet cable checks / router reboots / faceplate removal - I can't see any point . Either its the router (unlikely ) or some issue outside the property
yesterday
Good morning,
No problem 🙂 We'll check back in with you next week.
Thanks
Michelle
yesterday
Hi ,
Apologies - I have a few important things to do remotely - so I haven't yet tested the new router. I didn't want to risk a problem occurring .
As mentioned dropouts are now down to single figures per day without the change. I plan to test the new router on Sunday .
Thursday
Tuesday
Good morning,
Thanks for letting us know. We'll check back in with you in a few days to see how you're getting on and how the connection has been.
Thanks
Michelle
Monday
New router received - I will fit it tomorrow . Thanks . Having said that the drop-outs have diminished substantially over the weekend and only one so far today.
Monday
on 28-06-2024 07:54 AM
Hi @Berkoboy
Thanks for your reply.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
If you experience the same fault (connection dropping) with the new router then the next step will be an Openreach engineer visit.
Please let us know how you get on.
Debbie 🙂
on 28-06-2024 07:48 AM
Hi Debbie ,
My router is left on 24/7 . My router is the original one from some years ago so no new router has been tested . Happy to test a new one .
Thanks
on 28-06-2024 06:19 AM
Hi @Berkoboy
I'm really sorry to hear this.
The line test hasn't detected any faults but I can see a high number of re connections on the line.
Is the router at the test socket at the moment?
Have we recently sent you a new router for testing?