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Broadband help

For queries about your TalkTalk broadband service.

Internet stopped working

Stevenbellshaw
First Timer
Private Message

on ‎17-01-2022 08:01 PM

Message 3 of 3

Hi my internet has stopped working. 

S Bellshaw
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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-01-2022 10:32 AM

Message 1 of 3

Hi

 

I'm showing services were ceased yesterday via an external order, have you asked another provider or BT etc to take over your services.

 

Thanks  

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Skynet_TX
Community Star
Private Message

on ‎17-01-2022 08:13 PM

Message 2 of 3

Hi @Stevenbellshaw,

 

What model of router do you have ?

What light(s) do you have showing on the router ?

Do you have both wired and wireless devices, have they all lost internet access ?

Do you have a landline phone, is that still working normally ?

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

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