on 13-01-2022 02:10 PM
I don't understand why I can't be sent a new router? Two discussions with tech support has made me feel like I'm dealing with some very un-technical people.
I have a new router at my new home on my new contract.
5ghz AC/ax connections work fine
2.4 GHz a/b/n connections can't see a network ID.
Tried giving the 2.4ghz band a different name. Fixed channel number, fixed 20hz bandwidth. Nothing helps.
A network scanner shows no broadcast ID on the 2.4ghz band.
But default all settings and leave the router off for 5 minutes, turn it on again. then router the ID appears for about 2 minutes at a very low dB level and then just vanishes.
I take it that the chipset is warming up and then just cuts completely or an internal aerial is loose.
So explaining this to technical support turns into a barrage of having to call while at home and run through a bunch of pointless tests. I'm not at home before 8pm and out the house by 7am.
How do I get a new router? As this one is DOA. Or do I just cancel my service?
on 18-01-2022 09:13 AM
That's great news, thanks for letting us know.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 13-01-2022 02:30 PM
Thanks for updating your Community Profile 🙂
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 13-01-2022 02:14 PM