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Broadband help

For queries about your TalkTalk broadband service.

Is my router broken?

Tracy35
First Timer
Private Message TalkTalk
Message 17 of 17

My orange light on the front is always flashing, can someone help please 

Tracy hinds
0 Likes
16 REPLIES 16

Message 1 of 17

Hi @Tracy35 

 

That's great news, thanks for letting us know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

0 Likes

Tina18
First Timer
Private Message TalkTalk
Message 2 of 17

All sorted. The lady that responded sorted it out straight away.  Thanks.  

Tn

Message 3 of 17

Morning @Tracy35 

 

How are you getting on?

 

Thanks

 

Michelle

 

Message 4 of 17

Hi @Tracy35 

 

Please can you create a new topic on the Community, we can then take a look at this for you.

 

Thanks

0 Likes

Message 5 of 17

Hi @Tina18 best bet is to start your own topic so that you get replies direct and staff don't get confused with who they are helping😊

I don't work here and all my opinions are my own.
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Message 6 of 17

Thankyou xxx 

Tn
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Message 7 of 17

Keep an eye on your messages, I’ve forwarded your details, they maybe able to help you 👍

Tracy hinds
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Tina18
First Timer
Private Message TalkTalk
Message 8 of 17

I'm having the same issue. Last 4 days. Everest.  Turned of and on. Been on with colleague for over an hour and they wouldn't accept I have a faulty router. How did you get yours to work please ? 

Tn
0 Likes

Message 9 of 17

Thanks @Divsec 🙂

 

Hi @Tracy35 

 

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 10 of 17

Hi @Debbie-TalkTalk looks like that profile is updated now

D

I don't work here and all my opinions are my own.

Message 11 of 17

Hi @Tracy35 

 

Did you click the save changes button after adding your details? (I can't see anything in your Community Profile)

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Tracy35
First Timer
Private Message TalkTalk
Message 12 of 17

My details are all checked and are updated 

Tracy hinds
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Message 13 of 17

Hi Tracy,

 

Can you please update your community profile to include your:

 

  • Name
  • TalkTalk Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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Message 14 of 17

That was quick. I'll ask my friend @Debbie-TalkTalk to help you. It might be tomorrow. 

I don't work here and all my opinions are my own.

Message 15 of 17

yes many times

Tracy hinds
0 Likes

Divsec
Community Star
Private Message TalkTalk
Message 16 of 17

Hi @Tracy35 probably yes. Is your router a black hub? And have you tried rebooting it? 

I don't work here and all my opinions are my own.
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