Is my router broken?

[Tracy35]

My orange light on the front is always flashing, can someone help please 

[Debbie-TalkTalk]

Hi @Tracy35 

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Tina18]

All sorted. The lady that responded sorted it out straight away.  Thanks.  

[Michelle-TalkTalk]

Morning @Tracy35 

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Tracy35 

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Divsec]

Hi @Tina18 best bet is to start your own topic so that you get replies direct and staff don't get confused with who they are helping😊

[Tina18]

Thankyou xxx 

[Tracy35]

Keep an eye on your messages, I’ve forwarded your details, they maybe able to help you 👍

[Tina18]

I'm having the same issue. Last 4 days. Everest.  Turned of and on. Been on with colleague for over an hour and they wouldn't accept I have a faulty router. How did you get yours to work please ? 

[Debbie-TalkTalk]

Thanks @Divsec 🙂

Hi @Tracy35 

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Divsec]

Hi @Debbie-TalkTalk looks like that profile is updated now

D

[Debbie-TalkTalk]

Hi @Tracy35 

Did you click the save changes button after adding your details? (I can't see anything in your Community Profile)

[Tracy35]

My details are all checked and are updated 

[Michelle-TalkTalk]

Hi Tracy,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

That was quick. I'll ask my friend @Debbie-TalkTalk to help you. It might be tomorrow. 

[Tracy35]

yes many times

[Divsec]

Hi @Tracy35 probably yes. Is your router a black hub? And have you tried rebooting it?